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Quality Management

SIPTECH has evolved a mature Quality Management System that spans across all function of the organization. The corporate goals and business objectives translate in to performance and quality goals for individuals, departments and functions, by applying Balance Scorecard. The performance and quality objectives are subsequently monitored through metrics collection and analysis.  



Salient features of the Quality Management System (QMS)

  • Comprehensive 4-tier QMS built up of policies, processes, procedures, guidelines, forms, templates and checklists.

  • ISO 9001:2000 certified and Accessed at CMMI Maturity Level 4. Currently targeting ISO27001:2005 compliance.

  • The Software Management Group, Software Engineering Process Group, the Security Management and the Security Incident Response Team work together to effect Continuous Improvement.

  • Includes the Delivery, Infrastructure, Business Development, Administration and Logistics, Finance, Human Resources and Quality Management departments.

  • Customizable frameworks provide customizable work breakdown structures supporting iterative and incremental development methodology for project development and enabling project-specific tailoring of the Quality Management System.

  • Process Focus on Organizational Risk Management.

  • Quality Assurance through testing, reviews and audits.

  • Protection of Intellectual Property Rights and Client Assets.

  • Process Asset Library to enable process and process asset reuse.

  • Measurement Repository for statistical analysis of process performance and process capability baselines.

  • Ensures Business Resilience through Business Continuity and Disaster Recovery Management.

Quality Processes




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Quality Policy 

We are committed to understanding the needs and expectations of our customers, ensuring delivery of products and services to their satisfaction, and implementing continual process improvements in all our activities.